Support and contact

A question or a problem? Here is who to write to.

An event, a ticket, a refund

The organising association is the seller: it answers questions about the event, entry and refunds. Its contact is shown on your ticket in the app. If the association does not answer, email support@ephemeria.app.

Response times

• We usually answer within 3 working days.
• A photo removal request is reviewed within 72 hours.
• A request about your data is answered within one month at most.

To help us help you

Write from your account’s university email address and tell us your phone (iPhone or Android), the app version and what happened. Never send us your sign-in code.

Frequent questions

I do not receive the sign-in code

Check that you are using your university email address, look in your spam folder, then wait a minute before asking for a new one. The code is valid for one hour.

My university is not available

Ephemeria opens campuses one by one. Your attempt is counted (only the email domain): it helps us choose the next campuses.

I am under 18

Ephemeria is only for adults. Sign-up is not possible.

I want to report someone

Use “Report” on the content or profile. See the community guidelines.

I want to delete my account

See Delete your account.

Emergency

If someone is in danger, call 112. Do not rely on email in an emergency.